Privacy policy

This Privacy Policy explains how the re.edit collects, uses and protects your personal information when you visit our website, place an order, contact us or interact with our store.

the re.edit is based in Birmingham, United Kingdom.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

hello@thereedit.co.uk

Information We Collect

When you visit our website, place an order, create an account, sign up to our emails or contact us, we may collect the following information:

  • your name
  • billing and delivery address
  • email address
  • phone number, if provided
  • order details
  • payment and transaction information
  • communication history with us
  • website usage information, such as pages visited and products viewed
  • device and browser information
  • marketing preferences, if you choose to sign up

We only collect information that is needed to run our store, process orders, provide customer support, improve our website and communicate with you.

How We Use Your Information

We use your personal information to:

  • process and fulfil your order
  • arrange delivery
  • send order confirmations and updates
  • respond to customer service enquiries
  • manage returns, refunds, exchanges and guarantee claims
  • prevent fraud and protect our business
  • improve our website, products and customer experience
  • send marketing emails, only where you have signed up or where we are otherwise legally allowed to do so
  • meet our legal, tax and accounting obligations

Payment Information

Payments are processed securely through Shopify and its payment providers.

We do not store your full card details. Payment information is handled by secure third-party payment processors in accordance with their own security and privacy practices.

Marketing Emails

If you sign up to receive emails from the re.edit, we may send you updates about new collections, product launches, offers, styling ideas and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

hello@thereedit.co.uk

Cookies and Website Tracking

Our website uses cookies and similar technologies to help the site work properly, remember your preferences, understand how visitors use the website and improve the shopping experience.

Some cookies are necessary for the website to function, such as basket, checkout and security features. Other cookies may be used for analytics, marketing or advertising, depending on the settings you choose.

You can manage cookies through your browser settings and, where available, through our cookie banner or customer privacy settings.

Who We Share Your Information With

We may share your personal information with trusted service providers who help us run our store, including:

  • Shopify, which hosts our online store
  • payment providers
  • delivery and postal services
  • email marketing providers
  • analytics providers
  • customer service tools
  • professional advisers, such as accountants or legal advisers, if needed
  • authorities or regulators where required by law

We only share information where necessary for the purpose being carried out.

International Transfers

Some of the companies we use to run our store may process personal information outside the United Kingdom.

Where this happens, we rely on appropriate safeguards used by those service providers to help protect your personal information.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes set out in this policy.

For example, we may keep order, payment, refund and customer service records for as long as needed to meet legal, tax, accounting and business record requirements.

Marketing information is kept until you unsubscribe or ask us to remove it, unless we have another lawful reason to keep it.

Your Rights

Depending on your location and applicable law, you may have rights over your personal information, including the right to:

  • access the personal information we hold about you
  • ask us to correct inaccurate information
  • ask us to delete your information
  • ask us to restrict how we use your information
  • object to certain uses of your information
  • withdraw consent where we rely on consent
  • ask for a copy of your information in a portable format

To make a request, please contact us at:

hello@thereedit.co.uk

We may need to verify your identity before responding.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online service can be guaranteed to be completely secure.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, apps, services or legal requirements.

The latest version will always be available on this page.

Last updated: 27 July 2026