Refund policy

We want you to love your jewellery from the re.edit. If something is not quite right, please contact us and we will do our best to help.

Online Returns

For online orders, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Once you have told us you would like to cancel or return your order, you then have a further 14 days to send the item back to us. This follows UK distance selling rules for online purchases.

To be eligible for a return, your item must be:

unworn
unused
in its original condition
returned with its original packaging where possible

Please contact us at:

hello@thereedit.co.uk

Please include your order number and the item you would like to return.

Earrings and Hygiene

For hygiene reasons, earrings cannot be returned or exchanged for change-of-mind reasons once opened, worn or tried on. This includes returns because the item is smaller than expected, does not suit you, or was ordered in error.

If your earrings arrive faulty, damaged or incorrect, please contact us at hello@thereedit.co.uk so we can review this for you.

This does not affect your statutory rights.

Personalised, Engraved or Final Sale Items

Personalised, engraved, made-to-order or final sale items cannot be returned or exchanged unless they are faulty, damaged or not as described.

If we offer sample sale, archive sale or special event items in future, any return conditions will be clearly stated at the time of purchase.

Pop-Up Events, Markets and In-Person Purchases

Items purchased at pop-up events, in-person markets, sample sales or other live events cannot be returned or exchanged through our online returns process.

If a return or exchange is available for an in-person purchase, this will be confirmed at the time of purchase and handled separately from online orders.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Return Postage

Customers are responsible for the cost of returning items unless the item is faulty, damaged or incorrect.

We recommend using a tracked postal service and keeping your proof of postage until your return has been received and processed.

We cannot take responsibility for returned items that are lost in transit.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Refunds will be processed within 14 days of us receiving your returned item. Your bank or payment provider may take additional time to show the funds in your account.

If you exercise your statutory right to cancel an eligible online order, we will refund the cost of our standard delivery option. Any additional amount paid for an upgraded or express delivery service is non-refundable. This does not affect your rights if an item is faulty, damaged or incorrect.

Exchanges

We may be able to offer an exchange depending on stock availability.

Because many of our pieces are available in limited quantities, we cannot guarantee that the same item will still be available when your return is received.

If you would like an exchange, please contact us at:

hello@thereedit.co.uk

Faulty, Damaged or Incorrect Items

Please check your order when it arrives.

If your item is faulty, damaged or incorrect, please contact us as soon as possible at:

hello@thereedit.co.uk

Please include your order number and clear photographs of the item and packaging so we can review the issue quickly.

If your item is confirmed to be faulty, damaged or incorrect, we will offer a suitable resolution. This may include a replacement, repair, refund or other appropriate solution.

Our Guarantee

At the re.edit, every piece is chosen for beauty, durability and real-life wear.

Our jewellery is designed to be waterproof, tarnish-resistant and made to last with normal wear and thoughtful care. If your item develops a fault within 6-months of purchase, please contact us and we will review it for you. Our "lifetime guarantee" is for colour quality. If your piece tarnishes or fades, please send a photo and we will replace it at no charge.

If your item is confirmed to have a manufacturing fault, we will offer a suitable resolution. This may include a replacement, store credit or refund, depending on the item, stock availability and the nature of the fault.

Our guarantee does not cover:

general wear and tear
scratches, dents or accidental damage
loss or theft
damage caused by improper care, storage or handling
changes caused by exposure to harsh chemicals, perfumes, cleaning products, chlorine or abrasive surfaces
broken chains or clasps caused by pulling, snagging or misuse

To make a guarantee claim, please contact us at:

hello@thereedit.co.uk

Please include your order number, a clear description of the issue and photographs of the item.

This guarantee is in addition to your statutory rights. Nothing in this policy affects your rights if an item is faulty, damaged, not as described or not fit for purpose.